New to TAWS? Sign up for 2 free weeks, please click here

Support

Questions about our website or coworking with us?

You are receiving this message because you already have an account with WellnessLiving, our third-party scheduling software. WellnessLiving is mostly used by gyms, fitness and yoga studios, and wellness centers.

We can easily set up an account for you with us and add two free weeks of membership. Email [email protected] or fill out the form at the bottom of this page. Please share your name and your location or time zone so we can set up your account and add your two free weeks of membership. Your two free weeks won’t start counting down until you book your first session with us.

On our website (before you have an account):

  1. Go to our Schedule page.
  2. Your time zone is detected and set automatically unless you use a VPN.
  3. If you use a VPN or the time zone is incorrect, click the down arrow to open the dropdown menu and search for your time zone by city.
  4. If you do not see your time zone listed, contact us using the support form below.

In your member account:

  1. Click My Account on our website and sign in.
  2. You will land on the Book Now tab, where sessions are shown in your time zone.
  3. If the time zone is incorrect, you can adjust the time zone converter on the Book Now tab.

In the Apple or Android TAWS app:

  1. Tap Classes.
  2. Adjust the time zone converter at the top of the page if needed.

Please note: in locations that observe daylight saving time, our time zone converter adjusts automatically when daylight saving time begins or ends.

All sessions are held on Zoom, and you can join directly from our website or from the TAWS app on your phone or tablet.

Attend TAWS on a computer:

  1. Go to My Account and sign in.
  2. Click My Schedule in the blue band at the top of your screen. Your next upcoming session appears at the top of the list, and you can scroll to see all the sessions you have booked.
  3. Click Join Session at the time of your session. A new tab will open and take you to our Zoom session.

Please note: if you click Join Session before the session begins, you will see the message “Your live virtual session hasn’t started yet.” Refresh the page once the session start time arrives to join.

Attend TAWS on a cell phone using the Apple or Android TAWS app:

  1. Tap Classes.
  2. Tap Join at the time of your session. A browser page will open and take you to our Zoom session.

Please note: the app shows sessions in the same time zone as your member account. If needed, adjust the time zone converter at the top of the Classes page.

On a computer:

  1. Go to My Account and sign in.
  2. Click My Schedule in the blue band at the top of your screen.
  3. Find the session you want to cancel and click the red Cancel button.
  4. Click OK to confirm your cancellation.

In the Apple or Android TAWS app:

  1. Tap My Schedule.
  2. Tap the three dots to the right of the Join box.
  3. Tap Cancel.
  4. Tap Confirm.

You will receive an email confirming your cancellation. If you have a Starter Membership, canceling a session you can’t attend returns it to your account so you can use it another time.

On a computer:

  1. Go to My Account and sign in.
  2. Click Watch Video in the blue bar at the top of your screen.
  3. Choose a category by clicking On-Demand Retreats, Reset Sessions, Workshops, or TAWS Audio Sessions above the images.
  4. Hover over the video you want and click the blue play button. Your video will begin automatically.

In the Apple or Android TAWS app:

  1. Tap Videos at the bottom of the screen.
  2. Scroll to the video you want and tap it.
  3. Tap the play button to start the video.

Our On-Demand Retreats and Reset Sessions follow the same format as our live sessions.

On a computer:

  1. Go to My Account and sign in.
  2. Click My Profile in the blue bar at the top of your screen.
  3. Click the Billing tab.
  4. Scroll down to Saved Credit Cards, click the +Add a New Credit Card button, and enter your new card information.
  5. Check the Set as default payment box and click the green Save button.

In the Apple or Android TAWS app:

  1. Tap the profile circle in the upper right-hand corner of your screen.
  2. Tap Billing Information.
  3. Tap Add Credit Card and enter your new card information.
  4. Tap Save.

Your credit card is charged to renew your membership only when auto-renew is turned on in your account. Instructions for turning off auto-renew are in the next question.

On a computer:

  1. Go to My Account and sign in.
  2. Click My Profile in the blue bar at the top of your screen.
  3. Click the Passes & Memberships tab.

Your card will be charged the day after the expiration date listed there.

In the Apple or Android TAWS app:

  1. Tap the profile circle in the upper right-hand corner of your screen.
  2. Tap Passes.

Your card will be charged the day after the expiration date listed under Purchases.

On a computer:

  1. Go to My Account and sign in.
  2. Click My Profile in the blue bar at the top of your screen.
  3. Click the Passes & Memberships tab.
  4. Uncheck the auto-renew box.

You can also turn off auto-renew when you purchase a membership. After you add the membership to your cart, look for the auto-renew toggle and turn it off.

Please note:

  1. To avoid being charged for the next month, turn off auto-renew by midnight Pacific Time on the day your membership expires. Otherwise, you will be charged the next day.
  2. You keep access to TAWS through the expiration date of your current paid month.
  3. Auto-renew can only be turned off on a computer, not in the TAWS app.
  4. You can purchase a new membership and rejoin the community at any time.

Once auto-renew is off, you will need to purchase a new membership. Email [email protected] with any questions about your membership status or purchasing a new membership.

On a computer:

  1. Go to My Account and sign in.
  2. Click Store in the blue bar at the top of your screen.
  3. Scroll to Monthly Membership and click Add to Cart.
  4. Click Sign Contract to complete your purchase.

In the Apple or Android TAWS app:

  1. Tap the Store shopping cart icon at the bottom of your screen.
  2. Tap Add to Cart next to Monthly Membership.
  3. Tap Proceed to Checkout.
  4. Review and sign our contract.
  5. Tap Pay Now and enter payment information.
  1. Go to My Account and sign in.
  2. Click Store in the blue bar and purchase your new membership.
  3. Click My Profile in the blue bar, then the Passes & Memberships tab.
  4. Uncheck the auto-renew box on your old membership.

You may also email [email protected] for help changing your membership type.

Pausing your 6-month or 12-month membership lets you take time away from TAWS and return later. To pause at any point, email your request to [email protected]. Your membership will be paused within 72 hours.

Email your request to [email protected], and your membership will be reactivated within 72 hours. You will receive an email when it is reactivated.

Email your request to [email protected]. Your membership will be canceled within 48 hours, and you will receive an email confirming the cancellation.

You keep access to TAWS until your current paid membership period ends, and you are welcome to rejoin at any time. Email [email protected] with any questions about cancellation.

Your card on file could not be charged, so your membership did not renew.

  1. Update your card by following the steps in “How do I update my credit card information?” above.
  2. Go to My Account and sign in.
  3. Click Store and purchase a new membership.

Once your purchase is complete, your access to TAWS resumes immediately. Please contact us using the form below with any questions about your account.

This usually means your membership has expired or your credit card didn’t go through.

  1. If your card has expired, update it by following the steps in “How do I update my credit card information?” above.
  2. Go to My Account and sign in.
  3. Click Store and purchase a new membership.

Once your purchase is complete, your access to TAWS resumes immediately. Please contact us using the form below with any questions about your account.

  1. Go to My Account and sign in.
  2. Click My Profile.
  3. Click Edit Profile.
  4. Click Microsoft or Google and follow the on-screen instructions to connect your calendar.

On a computer:

  1. Go to My Account and sign in.
  2. Click My Profile in the blue bar at the top of your screen.
  3. Click on Notifications and toggle them on or off.

In the Apple or Android TAWS app:

  1. Tap More on the bottom blue navigation bar.
  2. Tap on Settings.
  3. Turn off notifications.

We highly recommend keeping email notifications on. Without them, you will not receive password reset emails or session reminders with the Zoom link.

SMS notifications are only available in the United States and Canada. Push notifications are available in the United States, Canada, the United Kingdom, and Australia.

Contracts can only be viewed in My Profile on a computer.

  1. Go to My Account and sign in.
  2. Click My Profile in the blue bar at the top of your screen.
  3. Click the Contracts tab.

If your question isn’t answered above, please use the form below to contact our support team or email [email protected].